FAQ

  • What do I bring to the appointment?

    Ahead of your appointment, if you have any relevant scans, reports or letters please send them to us via email in advance: g.carroll@reformhealthhub.ie

  • Is there parking?

    Yes, there is plenty of parking at the clinic. There is paid parking in Hilliard House car park. You can park right outside!

  • Do I need to wear anything specific?

    You should wear clothes that are loose-fitting and easy to move in. If your problem is from the hip down, a pair of shorts would be ideal. If you have a shoulder problem, or upper/mid back issue a sports top or vest would be ideal so that your therapist can see the problematic area.

  • How do online sessions work?

    Online sessions follow the exact same sequence as in-person appointments. The only difference is that all treatment is exercise based. We actually find these appointments to be as, if not more, effective than in-person appointments because it enables you to take ownership of your recovery rather than feeling like you ‘need’ hands-on treatment, which is extremely empowering for you.

  • What happens in a typical appointment?

    The typical appointment follows a sequence of assessment, treatment & rehabilitation. During the assessment we will make it crystal clear what we believe your problem is & how we plan to resolve it.

    Treatment & rehabilitation will be very engaging with our primary aim being that you leave with confidence and reassurance how to achieve your goals.

    After your appointment you will be sent a follow up email with a link to your customized rehabilitation plan and information regarding your condition.

  • What payment methods do you accept?

    If you booked through the online portal you will be asked to make payment on booking confirmation. Alternatively, you you can pay with cash or card on site.

  • Are you covered by insurance?

    Yes, We are chartered physiotherapists who are recognized by all major insurance providers including Laya, Vhi and Irish Life.

    If you pay medical expenses that are not covered by the State or by Private Health Insurance, you may be able to claim tax back on some of those expenses, including Physiotherapy. If you have private health insurance, you might be eligible to claim tax relief on the portion of those expenses not covered by your insurer.