Terms of service.
1. ABOUT US
1.1. We are Reform Health Hub Limited, a company registered in the Republic of Ireland and our registered office is in High Street, Killarney, Ireland. We operate the website at www.reformhealthhub.ie (“Website”).
2. OUR CONTRACT WITH YOU
2.1. These terms and conditions (“Terms”) govern your relationship with us and the supply of our services to you when you book an appointment or subscribe to any of our plans.
2.2. Please refer carefully to these Terms before you book an appointment or subscribe to our plans. By booking an appointment or subscribing to our services you are confirming that you have read, understood and accept these terms which form a contract between you and us.
3. OUR SERVICES
3.1. We offer various physiotherapy and wellness services, which are described in more detail on our Website (“Services”).
4. APPOINTMENTS AND SUBSCRIPTIONS
4.1. In order to receive our services, you must complete the required information, either online or in person with a member of the Reform Health Hub team.
4.2. Any appointment or subscription is personal to you and cannot be shared with any other person.
4.3. You agree to provide complete and truthful information when booking an appointment or subscribing to our services and to update us should any of your details change.
4.4. Rarely from time to time we may need to cancel your appointment or subscription, and we will notify you of this by email as soon as is reasonably practicable should the need arise.
5. CANCELLATIONS AND REFUNDS
5.1. Individual Appointments: We have a 48-hour cancellation policy for our individual appointments. If you fail to inform us that you cannot attend your appointment before this time period, you will still be charged the full fee.
5.2. Subscriptions: The terms for cancellation and refunds for any subscription plan will be outlined in the specific agreement for that plan.
5.3. Any notices of cancellation should be sent to hello@[insert clinic email address here].
6. CHARGES AND HOW TO PAY
6.1. In consideration of us providing the Services you must pay our charges in accordance with this clause 6.
6.2. The charges are the prices quoted on our Website, agreed upon in your initial consultation, or in the payment link sent to you at the time of booking or subscription (“Charges”).
6.3. We may change our Charges from time to time. We will give you at least 30 days notice of any such changes.
6.4. Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
6.5. If you fail to pay any Charges by the due date, then, without limiting our remedies under clause 11 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 6.5 will accrue each day at 4% a year above the European Central Bank's base rate from time to time.
6.6. You must pay all amounts due pursuant to these Terms in full without any set-off, counterclaim, deduction or withholding.
7. PERMITTED USE OF OUR MATERIALS
7.1. As part of our services, you may have access to information and materials provided by us to you (“Reform Health Hub materials”) via the relevant chosen medium. All Intellectual Property Rights in or arising out of or in connection with the Reform Health Hub materials and/or the Services will be owned by us.
7.2. You are granted a non-exclusive, non-transferable, non-sub-licensable, revocable licence to use the Reform Health Hub materials solely for your personal use.
7.3. You may not sell, distribute or otherwise exploit for financial gain the Reform Health Hub materials to any third party.
8. HOW WE MAY USE YOUR PERSONAL INFORMATION
8.1. Our Privacy Policy sets out the terms on which we process any personal data we collect from you or that you otherwise provide to us during your time as a client.
9. LIMITATION OF LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
9.1. These Terms are not intended to and will not limit or exclude any liability that we are not permitted to limit or exclude under applicable law, including our liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or for our breach of applicable consumer laws or your statutory rights.
9.2. Subject to clause 9.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with your use of the Services for any indirect or consequential loss.
9.3. You agree that your use of the Services is on an "as is" and "as available" basis and that your use of the Services is at your sole risk. We do not guarantee continuous uninterrupted or secure access to the Services and operation of the Services may be interfered with by numerous factors outside of our control.
9.4. This clause 9 will survive cancellation of your appointment or subscription.
10. CONFIDENTIALITY
10.1. We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 10.2.
10.2. We each may disclose the other's confidential information as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
10.3. Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under these Terms.
11. TERMINATION
11.1. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate your appointment or subscription with immediate effect by giving written notice to you if:
you commit a material breach of any of these Terms and fail to remedy that breach within 14 days of you being notified in writing to do so;
you fail to pay any amounts due pursuant to these Terms on the due date for payment.
11.2. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
12. COMMUNICATIONS BETWEEN US
12.1. When we refer to "in writing" in these Terms, this includes email.
12.2. Any notice or other communication given by one of us to the other under or in connection with these Terms must be in writing and be delivered personally, sent by pre-paid post, or email.
12.3. The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
13. GENERAL
13.1. Assignment and transfer: We may assign or transfer our rights and obligations under these Terms to another entity but will always notify you in writing if this happens. You may not assign or transfer your rights or your obligations to another person.
13.2. Variation: We reserve the right to change and update these Terms from time to time in order to reflect changes in law, regulation or best practice; changes in our business practices; or to deal with changes which we may introduce to our services. We will let you know about any important changes on the Website. By continuing to use our Services after changes are made and notified to you as described above, you are accepting those changes and will be bound by them.
13.3. Waiver: If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
13.4. Severance: Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.5. Third Party Rights: These Terms are between you and us. No other person has any rights to enforce any of its terms.
13.6. Entire agreement: These Terms form the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in these Terms.
13.7. Governing law and jurisdiction: These Terms, and any dispute arising out of or in connection with these terms and conditions of Terms and/or your use of the Services, are governed by the law of the Republic of Ireland and will be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.